Frequently Asked Questions

How does pronto work?

We thought you’d never ask! It’s as easy as 1, 2, 3. so give us a beat and watch us break it down.

Step 1: Send us your stuff.

And by “stuff” we mean your product and any other small items you wish to include in your shoot. once we receive your product, you’ll be able to book your shoot.

(Sorry to spoil the fun, but due to legal reasons, we ask that you refrain from sending Tobacco and Vaping Products, Firearms – including imitation and replica firearms –,  Intoxicating beverages, Drugs and other controlled substances, Perishable items, Liquids and Animals, Plants)

Step 2: Tell us what you want.

style your shoot in our styling module. Tell us what best describes what you’re lookin’ for and we’ll turn your vision into a reality.

Step 3: Attend the shoot in your dashboard.

Log into your account on shoot day and collab in real-time or sit back, relax and let us do what we do best. 

Step 4: Pay-Per-Photo

When the shoot is done, choose your fave photos, check out, and instantly download them from our site. go ahead and flash that new bling. The best part: you only pay for the photos you want to buy / download. No more, no less.

How can I contact a real human?

Schedule a call by clicking here, email us at or send us a chat through your client dashboard.

How do I join my shoot?

Step right up and grab the director's chair!

Log into your pronto account, open the chat box and collaborate live with your photographer and editor. It's like having front row tickets to your photoshoot - you'll be chatting directly with the stars of the show!

As the photos start rolling in, your pronto gallery will be updated in real-time like magic. You'll have the power to give feedback, change colors, add props or take them away, and make sure we capture all the right angles. And the best part? You can do it all from the comfort of your account!

Can't stay put? No problem! Pop in and out of the gallery as often as you like to see how the shoot is coming along. Our platform is mobile-friendly, so you can keep an eye on things from anywhere, anytime. And don't worry, we'll keep you in the loop with updates as we move through the shotlist. So, go ahead and chime in whenever you're ready!

As a customer, what's my role?

As a Pronto customer, you get to be the mastermind behind the scene! Your role includes:

  1. Dreaming up the photoshoot: Create the look, setting, and props you want for your photoshoot and add any extra glow-ups.
  2. Shipping your product with ease: Pronto takes care of shipping for you, anywhere in North America, for free if the cost is under $100.
  3. Approving the shotlist: Give the green light to the shotlist that outlines the shots to be captured.
  4. Being the virtual director: Join the photoshoot live to offer feedback and ensure the content captured is just what you had in mind.
  5. Choosing your content a-la-carte: After the photoshoot, pick and choose the content you want, with our flexible a-la-carte pricing.

With Pronto, you're the creator, and we're the enabler. Let's create some magic together!

Who creates the ideas/concepts?

Together, we'll make your dreams a reality! In a nutshell, we'll co-create the concepts.

First, give us the scoop on your desired style by working through the styling module. Once your photoshoot is styled to perfection, our team will upload a shotlist to keep everyone on the same page.

If you want to switch things up, just let us know up to 24 hours before your shoot. And if you need a little extra help, add a stylist glow-up to bring your vision to life.

Check out our inspiration page for a dose of creativity! You'll see some amazing work we've done with past clients.

When will my photos be ready?

As a rule of thumb, photos will be ready to shine in less than 24 hours and your GIFs and video clips will be delivered within 48 hours. Talk about speedy service!

For those who just can't wait, your photos will be uploaded to your gallery as soon as they're taken. So, feel free to take a peek and pick your favorites right away.

Your Pronto gallery is always open for shopping, no matter the time or date. And the best part? It never expires, so you can keep browsing and picking your favorites whenever you'd like. So, choose the photos that bring a smile to your face and leave the rest.

How long do we store your product?

Your products will be kept safe and sound by us for 6 months after your photoshoot. If you decide to book another photoshoot within those 6 months (which we're hopeful you will!), we'll be happy to reuse them, so there's no need for you to reship.

And if you choose not to book another photoshoot, no problem. We'll either donate your product or send it back to you. Just make sure to send us a return label and we'll take care of the rest.

How do I cancel/reschedule?

We get it, life happens. That’s why you can cancel or reschedule your booking up to 24 hours before your shoot. Just head to your client dashboard and send us a message.

If you can’t attend your shoot, there’s no need to cancel. We have a team of kickass creatives that are equipped and eager to bring your vision to life - whether you can make it or not.

Can you shoot in a real-life setting?

We can whip up any of the following home-scenes:

- Living Room

- Kitchen

- Bedroom

- Bathroom

Select the ‘real-scene’ option while styling your shoot, and we'll reach out to get all the info for your scene.

This add-on starts at $515 per scene

What does the stylist glow-up get me?

With a Stylist glow-up, you'll get the chance to brainstorm with one of our creative masterminds before the shoot. And during the shoot, you'll have a stylist on hand to ensure everything runs smoothly and according to your vision.

We require adding a stylist to your shoot if:

  • You're photographing more than 5 products at once
  • Your product needs assembly on site
  • Your shoot involves food/ingredient preparation
  • You have a specific shot style in mind that you want to recreate
  • You're in the food & beverage or fashion industry.

Can you send us inspo photos?

of course! Login to your account and drop them right in the chatbox any time you want. 

You can send links, photos, accounts, videos, pretty much any type of visual format. We'll add the inspo to your shotlist the next time we hop online.

How soon can I schedule?

As soon as your product arrives, we give it a quick inspection and fire you a text to let you know you're ready to schedule your shoot. shoots are often booked within a week of receiving product.

How long is my shoot?

You've got places to go, and people to see. We understand.

The shoot with pronto is 3 hours long.

What kind of props do we have?

At Pronto, we keep things simple when it comes to props. We have a range of basic decor, plants, and other accessories to enhance your photos. To see the full list of props, log in to your dashboard.

If there's something specific you need, just let us know and we'll do our best to track it down. And for an even easier experience, consider using our props shopping service. With this option, you can get the exact props you need with minimal effort on your part. Click here to find out more.

Do you shoot A+ Amazon content?

You bet we do! Our team has worked with various Amazon merchants to improve their listing content.

Can you tell me more about pricing?

Get more bang for your buck with Pronto! Our approach to photography allows you to pick and choose the content you want, paying only for what you keep.

No more committing to a full gallery - we'll shoot 2-3x the amount you need and let you decide what makes the cut. The best part? Zero risk involved.

Curious about costs? Check out our pricing calculator for an estimate.

Here's the menu:

  • Photos: $36 per photo
  • Dynamic Content: Custom quoted
  • Glow-Ups: Prices vary, learn more here

And don't forget our add-ons, starting at $9 each:

  • Background removal
  • Patterning
  • Photoshop tweaks

The cherry on top? Studio time, equipment, shipping, and creativity are on us.

Is there a bulk discount?

With us, you get discounts for bulk buying!

As you add more images to your cart, discounts are applied automatically. The discounts range from 20-50% off, depending on the size of your purchase.

Take a spin on our pricing calculator for a more accurate estimate.

What if I need a model?

You're in luck because we have a whole cast of amazing models ready to help bring your vision to life.

Simply log into your dashboard, pick your shoot style, and add a "model glow-up". Then, choose from our talented roster of models, which includes everyone from female & male models, families, kids, and even furry friends like cats & dogs.

And don't worry, we've got the booking process covered! All you have to do is let us know who you want, and we'll handle the rest. Just a heads up, the deposit is non-refundable, so check out more info on this by clicking here.

Ready to see how a model fits into your budget? Give our pricing calculator a spin.

What are ‘glow-ups’?

Glow-ups Will take your content to the next level. Amplify your shoot with these simple but effective add-ons:

Full-Body Model starting at $359

Hand Model starting at $209

Pet Model starting at $259

Styling starting at $299

Grocery Shopping starting at $99 + the cost of props

Hair + Makeup starting at $299 per person

VIP Producer starting at $899

Want all the juicy details? Check out our Glow-Ups page or use our Pricing Calculator to see how these add-ons affect your budget.

What if my product is fragile?

Protect your product in transit with all the cushioning you can muster!

Our studio is eco-friendly and will recycle/reuse your packing materials. Use bubble wrap, packing peanuts, packing paper and don't forget a couple of "fragile" stickers on the outside of the box. If you have any special requests or worries, just reach out to us via the website chat.

Will I be able to get my products back?

You betcha pal! Email us a return label, or ship it with your product and we'd be happy to send it back.

How does shipping work?

Shipping your product to our studio in Canada is a breeze and best of all, it's free within North America! We've got the storage covered for up to 6 months and take care of all the shipping nitty-gritty, including Customs and commercial invoices.

To get started, simply log into your account, click on your shoot, and hit the 'Generate Label' button. Badda bing, badda boom! Your label will be ready in a jiffy.

As soon as your product arrives at our doorstep, we'll give you a ring to schedule your photoshoot. We've got you covered for shipping costs, but anything extra like additional items that don't fit in a standard-sized box, or your product's return label, is on you.

But wait, there's more! If you want to take advantage of our prop-shopping 'glow-up', we're happy to make a store run for you. Just add this glow-up to your shoot, sit back, and relax!

And in case you need it, here's our address: 1048 21 Ave. SE Calgary, AB, Canada T2G1N2. Let the photoshoot fun begin!