Frequently Asked Questions

How does pronto work?

We thought you’d never ask! It’s as easy as 1, 2, 3. so give us a beat and watch us break it down.

Step 1: Send us your stuff.

And by “stuff” we mean your product and any other small items you wish to include in your shoot. once we receive your product, you’ll be able to book your shoot.

(Sorry to spoil the fun, but due to legal reasons, we ask that you refrain from sending Tobacco and Vaping Products, Firearms – including imitation and replica firearms –,  Intoxicating beverages, Drugs and other controlled substances, Perishable items, Liquids and Animals, Plants)

Step 2: Tell us what you want.

style your shoot in our styling module. Tell us what best describes what you’re lookin’ for and we’ll turn your vision into a reality.

Step 3: Pay-Per-Photo

When the shoot is done, choose your fav photos, check out, and download them from your provided link. Go ahead and flash that new bling. The best part: you only pay for the photos you want to buy / download. No more, no less.

How can I contact a real human?

Schedule a call by clicking here, email us at or send us a chat through your client dashboard.

As a customer, what's my role?

As a Pronto customer, you get to be the mastermind behind the scene! Your role includes:

  1. Dreaming up the photoshoot: Create the look, setting, and props you want for your photoshoot.
  2. Shipping your product with ease: Simply ship the product(s) to our studio and let us handle the rest.
  3. Approving the shotlist: Give the green light to the shotlist that outlines the shots to be captured.
  4. Choosing your content a-la-carte: After the photoshoot, pick and choose the content you want, with our a-la-carte pricing.

With Pronto, you're the creator, and we're the enabler. Let's create some magic together!

Who creates the ideas/concepts?

Together, we'll make your dreams a reality! In a nutshell, we'll co-create the concepts.

First, give us the scoop on your desired style by working through the styling module. Once your photoshoot is styled to perfection, our team will send over a shotlist to keep everyone on the same page. And if you need a little extra help, add a stylist glow-up to bring your vision to life.

Check out our inspiration page for a dose of creativity! You'll see some amazing work we've done with past clients.

When will my photos be ready?

As a rule of thumb, photos will be ready to shine in less than 24 hours of your shoot's completion and your GIFs and video clips will be delivered within 48 hours. Talk about speedy service!

Your Pronto gallery is always open for shopping, no matter the time or date. And the best part? It never expires, so you can keep browsing and picking your favorites whenever you'd like. So, choose the photos that bring a smile to your face and leave the rest.

How long do we store your product?

Your products will be kept safe and sound by us for 6 months after your photoshoot. If you decide to book another photoshoot within those 6 months (which we're hopeful you will!), we'll be happy to reuse them, so there's no need for you to reship.

And if you choose not to book another photoshoot, no problem. We'll either donate your product or send it back to you. Just make sure to send us a return label and we'll take care of the rest.

Can you shoot in a real-life setting?

We can whip up any of the following home-scenes:

- Living Room

- Kitchen

- Bedroom

- Bathroom

Select the ‘real-scene’ option while styling your shoot, and we'll reach out to get all the info for your scene.

This add-on may require an additional cost.

What does the stylist glow-up get me?

With a Stylist glow-up, you'll get the chance to brainstorm with one of our creative masterminds before the shoot. During the shoot, your stylist will be on hand to ensure everything runs smoothly and according to your vision.

We require adding a stylist to your shoot if:

  • You're photographing more than 5 products at once
  • Your product needs assembly on site
  • Your shoot involves food/ingredient preparation
  • You have a specific shot style in mind that you want to recreate
  • You're in the food & beverage or fashion industry.

Can you send us inspo photos?

Of course! Login to your account and drop them right in the chatbox any time you want. 

You can send links, photos, accounts, videos, pretty much any type of visual format. We'll add the inspo to your shotlist the next time we hop online.

How soon can I schedule?

As soon as your product arrives, we give it a quick inspection and fire you an email to let you know you're ready to schedule your shoot. Shoots are often booked within 2 weeks of receiving the product(s).

What kind of props do we have?

At Pronto, we keep things simple when it comes to props. We have a range of basic decor, plants, and other accessories to enhance your photos.

If there's something specific you need, just let us know and we'll do our best to track it down. And for an even easier experience, consider using our props shopping service. With this option, you can get the exact props you need with minimal effort on your part. Click here to find out more.

Do you shoot A+ Amazon content?

You bet we do! Our team has worked with various Amazon merchants to improve their listing content.

Can you tell me more about pricing?

Get more bang for your buck with Pronto! Our approach to photography allows you to pick and choose the content you want, paying only for what you keep.

No more committing to a full gallery - we'll shoot 2-3x the amount you need and let you decide what makes the cut.

Curious about costs? Reach out to us for an estimate.

What if I need a model?

You're in luck because we have a whole cast of amazing models ready to help bring your vision to life.

Simply let us know that you'd like to add a "model glow-up". Then, choose from our talented roster of models, which includes everyone from female & male models, families, kids, and even furry friends like cats & dogs.

And don't worry, we've got the booking process covered! All you have to do is let us know who you want, and we'll handle the rest. Just a heads up, the deposit is non-refundable, so check out more info on this by clicking here.

What are ‘glow-ups’?

Glow-ups Will take your content to the next level. Amplify your shoot with these simple but effective add-ons:

Full-Body Model

Hand Model

Pet Model


Grocery Shopping

Hair + Makeup

VIP Producer

Want all the juicy details? Check out our Glow-Ups page

What if my product is fragile?

Protect your product in transit with all the cushioning you can muster!

Our studio is eco-friendly and will recycle/reuse your packing materials. Use bubble wrap, packing peanuts, packing paper and don't forget a couple of "fragile" stickers on the outside of the box. If you have any special requests or worries, just reach out to us via the website chat.

Will I be able to get my products back?

You betcha pal! Email us a return label, or ship it with your product and we'd be happy to send it back.

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