frequently asked questions

how can I contact a real human?

email us by clicking here or send us a chat through your *client dashboard.*

how do I cancel/reschedule?

we get it, life happens. that’s why you can cancel or reschedule your booking up to 24 hours before your shoot. just head to your *client dashboard* and send us a message.

if you can’t attend your shoot, there’s no need to cancel. we have a team of kickass creatives that are equipped and eager to bring your vision to life - whether you can make it or not.

how long will we store products?

we’ll keep your products for 6 months following your shoot! if you choose to book another shoot within those 6 months (which we hope you will!), we’re happy to keep your products on hand so you won’t have to re-ship them.

if you choose to not book another shoot, no sweat. we’ll either donate your product or send it back to you - just be sure to send us a shipping label.

what kind of props do we have?

we tend to keep it clean and simple when it comes to props. along with the necessary items needed for staging your products, we have basic decor, plants, and other nifty things that can polish up your pics.

if there’s something specific you’re looking for, let us know and we’ll send a search party through the studio.

don’t forget about our props shopping service! it’s the easiest way to get the specific props you need and requires virtually no effort on your end. click *here* to learn more.

who creates the ideas/concepts?

teamwork makes the dream work. in short, we’ll create the concepts together.

first, we’ll ask you a few questions to get a clear picture of your vision. once you’ve answered them, your dashboard will feature a moodboard to make sure we’re all on the same page.

if your vision changes at any time during the process, you can let us know up to 24 hours before your shoot. after all, it’s our job to make your photos pop. 

check out our *inspiration page* to see some work we’ve created with past clients!

how does pronto work?

we thought you’d never ask! using pronto is as easy as 1, 2, 3. so give us a beat and watch us break it down.

step 1: send us your stuff.

and by “stuff” we mean your product and any other small items you wish to include in your shoot. once we receive your product, you’ll be ready to book it, baby.

(sorry to spoil the fun, but due to legal reasons, we ask that you refrain from sending Tobacco and Vaping Products, Firearms – including imitation and replica firearms –,  Intoxicating beverages, Drugs and other controlled substances, Perishable items, Liquids and Animals, Plants)

step 2: take the style quiz.

choose the pics and descriptors that best express what you’re lookin’ for and we’ll turn your vision into a reality.

step 3: attend your shoot in the client portal and collab in real-time or sit back, relax and let us do the dirty work.

when all is said and done, you’ll choose your fave photos, download them from our site, and flash your new online bling. easy peasy lemon squeezy. now go ahead, do that happy dance.

are you open for business?

you know it. not only are we open for business, but we’re also fired up about creating some jaw-dropping content with you.

get started here, or email us here.

is there a bulk discount?

you bet!

bundling options exist when images are added to cart.

discounts vary for each bundle, but range anywhere from 20% off to 50% off depending on the size of your gallery!

give our pricing calculator a whirl

can you tell me more about pricing?

you bet. with pronto, you won’t have to pay a pretty penny to get pretty photos.

*Reference our pricing calculator for a detailed quote

our pricing:

photos: $36 each.

glow-ups: prices vary. click *here* for the juicy details.

additional services:

  • remove background (pure white BG or transparent PNG cutout) - $9
  • product patterning - $9
  • photoshop (remove imperfection, change a colour, combine 2 photos together) - $9

creativity, shipping, studio time & equipment: on the house.

what if I need a model?

just say the word.

during your booking, add one (or both) of these glow-ups, select the model of your choice, and we’ll handle the rest.

btw, our model fee is prepaid and non-refundable. click here to learn more about these services.

check out the pricing calculator to see how a model fits into your shoot

what are ‘glow-ups’?

*‘glow-ups’* will take your content to the next level. amplify your shoot with these add-ons:

*full-body model*

standard shoot: $249 per model

*hand model*

standard shoot: $149 per hand model

*pet model*

standard shoot: $149 per pet model


standard shoot (up to 15 photos): $249

*grocery shopping*

standard shoot (up to 15 photos): $49 + cost of props

*hair + makeup*

standard shoot (up to 15 photos): $299 per person

*VIP producer*

$899 for the whole shebang.

want more specifics? click here to visit our glow-ups page or give our pricing calculator a whirl to see how these can be added to your shoot

how does shipping work?

you enter the details and a shipping label is genertaed.

just print it out, put it on your packaged products, wish it safe travels, and tell the postman to put the pedal to the metal (don’t actually say that - we’re not responsible for speeding tickets).

as soon as we receive your product, we’ll email you to schedule your shoot!

don’t worry, we’ll cover the cost of shipping. however, any extra items that don’t fit in a standard-sized box will be on your dime. that said, if you prefer to use our props shopping service, we’re happy to make a store run for you. just be sure to add this glow-up to your booking!

oh! and just in case you need it, our address is: 1048 21 Ave. SE Calgary AB Canada T2G1N2.